User Guides

User guides are available in PDF format, to access any of the User Guides, please click the corresponding link below.

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Account Administration Center

Account Administration Center Administrator's Guide  
Account Administration Center User's Guide  

Concord Fax Online

Concord Fax Online Administrator's Guide  
Concord Fax Online User's Guide  

Fax Pro/Premier

How to Send a Fax 
Fax Pro and Fax Premier - User Guide 

Concord Internet Fax for Microsoft Office

Internet Fax for Microsoft Office - User Guide
Faxing with Internet Fax for Microsoft Office 2003 - Quick Guide
Faxing with Internet Fax for Microsoft Office 2007 - Quick Guide 

Legacy Products
If you are a user of our Winfax Pro Integrations or of eReceive, and you need help using those products, please send email to customer support or call 1-800-792-0329, for a helpful response in no more than one business day.