Concord Support

So much more than troubleshooting.

Here when you need us.

24 x 7 Response Available

The Concord Team is always available to ensure a rapid response to urgent needs.

24 x 7 Monitoring

Monitoring & Network Management is handled by Concord’s dedicated NOC Team.

Standard Support Hours

9 a.m. – 9 p.m. EST Weekdays administration & general customer service issues.

16 Seconds

Our average time to answer calls coming into Customer Service.

Specialist Support for Users, Administrators & Developers

Live Support

Get Immediate Help. No call centers. No automated systems.

Free Developer Support

Email-based Developer support for architecture, design & troubleshooting.

Cloud Concierge

Call the team and they will take care of your admin including account changes & reporting.

10 Years

Over half the Concord Customer Service Team has 10+ years of Cloud Fax experience.