Secure and HIPAA Compliant

Cloud Fax for regulated industries

Concord Cloud Fax: 100% HIPAA Compliant Fax

Every day, we make sending secure and HIPAA compliant faxes easier for over 140,000 users. Ready to simplify your fax compliance?

Concord has you covered.

HIPAA Compliance

Our network architecture and datacenter infrastructure is designed to meet or exceed industry mandated requirements to ensure that every element of your communication remains confidential and secure. Because we built our network around fax security and compliance requirements, some of the world’s most security-conscious organizations like Western Union and Johns Hopkins trust Concord with their most sensitive communications.

Concord Cloud Fax and HIPAA

Our secure fax service meets (or exceeds) all requirements for both HIPAA privacy and security. Concord Cloud Fax enforces fax practices and settings that are compliant with HIPAA regulations for use in the Healthcare market.

Our solution for automating and securing fax transmissions supports HITECH and seamlessly integrates with existing EHR systems and EMR software. Cover sheets ensure that PHI is protected and that appropriate disclosure and HIPAA compliance statements are delivered with your communications.

Once the documents are delivered, the fax image can be completely removed from the Concord platform.

Concord Compliance White Paper

Everything you need to know about managing fax within secure, HIPAA regulated environments.

Security at Every Stage

Concord Fax Online supports your high-security needs. Communications are fully encrypted over TLS or via Secure HTTP.

A unique feature of the Concord platform is the ability to set your image retention policy to automatically remove all images if you are concerned with document retention, and thus simplify your security and vendor audit requirements,

SSAE-16 Type 2 Audit

SSAE-16 security standards not only take into consideration the security of the network, but also reviews the full business process to ensure that information is handled with the highest level of privacy and security available. While a number of other large vendors in this space claim SSAE-16 audits due to the fact that they collocate servers with a certified vendor, Concord has successfully undergone the audit to ensure that every element of our organizational procedures, structure and technical infrastructure are optimized for the security of our customer data.

Compliance and Security


  • SSAE-16 SOC-2 Type 2*
  • HIPAA Compliant
  • US – EU Safe Harbor framework Compliant

Network Security

  • Encryption (in-transit & at-rest)
  • SSL/TLS encryption for web traffic
  • TLS for email
  • Available zero image retention policy
  • AES 256-bit encryption
  • Active intrusion protection

Physical Security

  • Private datacenter suites in secured and guarded buildings.
  • Highly restricted, controlled badge access for all datacenters.
  • Closed Circuit Video security and monitoring.

Logical and Application Security

  • All logins and access is logged and recorded.
  • Complex password requirements.
  • Enforced anti-virus policy across the network.

Build Your Cloud Fax Estimate

Create your own Concord Cloud Fax plan and get detailed costs based on your page volume, users and inbound numbers.

Compliant Online Fax: Send and Receive Securely

For enterprises and healthcare organizations that prioritize security andHIPAA compliance, Concord Cloud Fax provides peace of mind. No matter if you’re faxing PHI or other sensitive documents, Concord enables you to send and receive online faxes confidently. With our airtight network, physical and logical security in place, we’re the ideal fax solution for organizations that can’t afford to cut corners when it comes to compliance: All of our users take document security seriously, so we do too. Enterprises and large healthcare organizations prefer us because of our strict adherence to compliance standards, but also for our ease of use and simple implementation; businesses that need a HIPAA compliant online fax solution shouldn’t have to suffer decreased productivity to implement and train on cloud faxing. With Concord, moving to our Cloud Fax network isn’t just more secure: It’s simple and has a variety of options for your users to send and receive documents. You can build your own HIPAA compliant cloud fax estimate using the tool above, or you can contact us today to start your free Concord Cloud Fax trial.