HIPAA Compliant Fax

Secure Fax for Regulated Industries

Concord Cloud Fax: 100% HIPAA Compliant

Developed with Healthcare in mind

Even the most sensitive information is safely transmitted with Concord Cloud Fax—it’s what our network was designed for, and it’s why we are a consistent industry leader in HIPAA compliant fax services. Because we built our network around online fax security and compliance requirements, security-conscious organizations like Western Union and Johns Hopkins rely on Concord Cloud Fax every day.

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Concord Cloud Fax and Compliance

HIPAA Compliant Fax

Our secure fax service meets—and often exceeds—all HIPAA privacy and security requirements. Concord Cloud Fax enforces fax practices and settings that are always HIPAA compliant, making it an ideal online fax solution for healthcare providers. Our users take HIPAA compliance seriously, so we do too: We’re always ready to sign a BAA.

PCI DSS Compliant

Concord Cloud Fax also proudly supports your PCI DSS compliance needs: Our communications are fully encrypted over TLS or via Secure HTTP. With the Concord platform, users can set an image retention policy that automatically removes all images for PCI faxing, dramatically simplifying security and vendor audit requirements.

SSAE 16 SOC 2 Audited

To further ensure that every element of our organizational procedures, structure and technical infrastructure are optimized to ensure the security of our customer data, Concord has successfully undergone the SSAE 16 audit. SSAE 16 security standards apply to the security of a network, and also the full business process to ensure that all information is handled with the highest level of privacy and security available.

Want to know more about Concord Cloud Fax Compliance?

Download The Concord Compliance White Paper
Everything you need to know about managing fax within HIPAA and PCI-DSS regulated environments.

Security and Compliance at a Glance

Network Security

  • Encryption (in-transit & at-rest)
  • SSL/TLS encryption for web traffic
  • TLS for email
  • AES 256-bit encryption
  • Active intrusion protection

Physical Security

  • Private datacenter suites in secured and guarded buildings
  • Highly restricted, controlled badge access for all datacenters
  • Closed Circuit Video security and monitoring

Logical Security

  • Encryption (in-transit & at-rest)
  • SSL/TLS encryption for web traffic
  • TLS for email
  • AES 256-bit encryption
  • Active intrusion protection

Beyond Compliance

Concord Cloud Fax works for businesses

Over 150,000 users prefer Concord’s secure online fax solution because of our dedication to compliance, but also because our Cloud Fax is more than just compliant: It’s built to make the day-to-day tasks of even the most massive enterprise and healthcare organizations more simple, more secure and more seamless through and through.

Easy Options to Send and Receive

With Concord Cloud Fax, users have the ability to send and receive faxes however they prefer. Many of our users choose to integrate cloud faxing with their existing systems, but they also use Concord to fax via email, multi-function printer, print-to-fax technology, file drop or even a traditional fax machine.

Better than Traditional Failover

Unlike other online fax providers, Concord’s network is active-active, with multiple datacenters processing fax traffic. So even if one datacenter should become unavailable due to a major outage, like a natural disaster, traffic continues to flow and our users’ ability to send and receive faxes is never impacted.

Unparalleled Deliverability

With Concord’s patented SureConnext call routing technology, we take an approach to delivery that other fax services are unable to: We dramatically decrease fax delivery errors by intelligently routing faxes through alternate call paths, and we’ll try as many call paths as it takes until a fax delivery is successful.

Seamless Integration

The number one reason that users move to Concord from other fax solutions is that their provider lacks the tools to integrate fax into existing applications. At Concord, we’ve engineered a seamless experience for our users: Cloud Fax can make documents immediately accessible within the systems and applications users spend the most time in.

In Good Company

Here are just a few of the businesses that rely on Concord for Compliant Online Faxing every day: