APS Workflow

Concord Fax provides significant advantages that instantly enable APS Workflow to communicate more efficiently and securely in a cost-effective manner.

The Company

APS Workflow, Inc. is an online workflow system that provides insurance companies, home offices, and brokerage general agencies fast, safe, and efficient access to medical records. Agencies
can use APS Workflow to reduce turnaround times, increase the number of policies placed, and provide overall savings.

Challenge

APS Workflow utilized a traditional fax service for sending and receiving medical requests and medical records on a day to day basis. Progressively, they became displeased with the occasional service interruptions caused by outages with their previous fax service provider which directly affected their clients. APS Workflow realized their dependency on a fax service that utilized conventional, non-redundant technology was not cost-effective and
failed to meet their business needs.

Solution

Charged with the challenge of finding a fax solution to better fit their business needs, APS Workflow was excited to discover Concord FaxRX, an IP fax service based on state of the art technology providing exceptional high-availability. APS Workflow felt a hosted fax solution was the most efficient way to meet their needs and Concord FaxRX was chosen based on ease of deployment, cost-effectiveness, reliability, network capabilities and functionality. “Our experience with Concord FaxRX is better than any other fax service provider we’ve worked with in the past. We’ve had no outages and they provide a cost-effective, quality service.” stated Tom Neveau, Vice President of Information Technology. APS Workflow was excited to discover Concord FaxRX, an IP fax service based on state of the art technology providing exceptional high availability.

Results

By integrating Concord FaxRX, APS Workflow received a comprehensive solution which included operational support of fax without any capital investment. Concord’s revolutionary network
architecture provides high-availability through real-time failover for both inbound and outbound communications, which means APS Workflow no longer has the outages they experienced with their previous provider. Additionally, Concord FaxRX provided APS Workflow with Service Utilities that allow them to manage and route their incoming fax communications based on pre-configured rules. Concord’s FaxAssist is integrated with a program created by APS Workflow, which pulls Meta data from the faxes received and the images are saved in a location where a review program can manage the information. APS Workflow also utilizes Concord’s Web Services which integrate faxing within their internal applications and enables high-volume, low-cost and real-time electronic delivery of application- generated documents.HIPPA compliance is important to any company in the medical field. Since Concord supports both SSL encryption and VPNs, organizations with HIPPA compliant email systems, such as APS Workflow, instantly gain significant advantages with Concord Internet Fax Services, enabling them to communicate more efficiently and securely in a cost-effective manner.

 

“ Our experience with Concord FaxRX is better than any other fax service provider we’ve worked with in the past.

We’ve had no outages and they provide cost – effective, quality service.”

Tom Neveau, VP of Information Technology