How it Works

Sending a Secure Online Fax

Once your account is activated, simply attach the documents you’re faxing to an email message and send it to

When you send a fax with our secure cloud fax service, we generate cover pages on demand, and can even include the body of your email message as a note on the cover page. Cover pages can be fully customized for your organization and edited in the Cloud Fax Portal at a user, department or company level.

Users can also fax directly from Microsoft Office or Microsoft Office 365. The Concord Print2Fax feature enables users to fax any document from any application by simply “printing” the document to the Concord Cloud Fax Network. Users can even send secure, compliant faxes by simply dropping files into a folder.

Delivery Confirmation

Concord notifies you via email as soon as your fax has been successfully delivered. If you’re in a regulated industry, this feature is especially important: In case of an audit, your organization will have thorough records of all faxes delivered, simplifying your PCI or HIPAA compliance. You can also track all your outgoing and incoming faxes using the Concord Portal.

Receiving Faxes

Concord secure online fax users receive faxes via email within a matter of seconds after they’re sent. Faxes are delivered as attachments (TIF, PDF or XPS) to an email message.

Incoming fax messages contain detailed information: Number of pages, time, sender, etc. Your faxes are stored in your email and can be sorted into folders and backed up along with your regular email messages, or they can be deleted immediately. Other fax services include the options to have faxes automatically printed and/or delivered to network folders.

Other inbound fax delivery options include faxes automatically made available via the Concord API’s

NEXTSTEP: Advanced Fax Automation – so much more than fax delivery

Integrate data within faxes with the processes and applications that run your business. 

  • Online access to faxes and other documents
  • Intelligent document classification and data extraction
  • Automated fax routing and processing
  • Document collaboration tools for teams
  • Monitoring and reporting tools

Learn more about advanced fax automation >


Concord offers a Print2fax driver, which allows one-click faxing from any application that supports a print function. For instance, with Print2Fax you can easily send a fax from Microsoft Office applications with a single click.

Concord Print2Fax installs as a software application and appears like any printer, so customers can fax directly from any application to any fax number worldwide as easily as printing.

Learn more about Print To Fax >


Automate Inbound Faxing

Concord FaxAssist is a Windows fax utility (runs as windows service), which automates simple integration tasks for inbound faxes. Whether it’s printing faxes to a network printer or delivering documents to a network folder, FaxAssist makes it a simple job of configuration. FaxAssist is commonly used to enable received faxes to initiate internal workflows, trigger character recognition processes (OCR), or integrate faxes into in-house document management systems.


Automate Outbound Faxing

Concord’s FolderFax allows for documents dropped into a network folder to send automatically. Documents placed in the folder are transferred to Concord’s cloud platform securely, where they are immediately sent to the recipient. FolderFax supports multiple folders, each with its own default behaviors.

Fax with Microsoft Office 365

Using Concord’s online fax service to send faxes with Office 365 provides simple options for sending and receiving faxes, industry leading uptime, unlimited capacity and archiving ability.

More on Microsoft Office 365 >

Concord Portal – User Access

Concord’s user dashboard shows you your own fax usage, as well as usage reports and detailed information about every fax you have sent or received. You can also view the status of outgoing and incoming faxes in near real time.

Using Concord’s portal, you can also update your user profile and preferences as well as resend failed faxes.  The features available to you in the Concord Portal will be based on the rights assigned to you by your administrator.

Concord Portal – Admin & Reporting

The Concord Web Portal also provides a complete self-service interface for common administration functions including:

  • Manage user accounts and multi-tiered departments
  • Multiple tiers of security and departmental administration
  • Assign new phone numbers and manage number inventory
  • Customize cover pages and rules by user or department
  • Manage customized user or departmental rebilling (internal cost assignment)
  • Extensive usage reporting and detailed billing data

Build Your Cloud Fax Estimate

Create your own Concord Cloud Fax plan and get detailed costs based on your page volume, users and inbound numbers.